Because our products are temperature-sensitive and have a short shelf life, we cannot accept general or change-of-mind returns. Returns are accepted only where an item is faulty or was sent in error.
Why we cannot accept general returns
Research peptides are shipped cold and are sensitive to temperature. A vial must be refrigerated as soon as it arrives and stored as described on the label and in our guides. Once a vial has left our control we cannot verify how it has been handled or stored, and a vial that has not been kept cold may degrade within days. For that reason we are unable to accept the return of any delivered item other than in the faulty or incorrect cases below.
Faulty or incorrectly supplied items
If an item arrives damaged, faulty, or is not what you ordered, we will put it right. Contact us within 48 hours of delivery with your order number, a description of the problem and a photograph of the item and its packaging. We will arrange a replacement or a full refund. This does not affect your statutory rights in respect of faulty goods.
Storage after delivery
Responsibility for correct storage passes to you on delivery. Items that have not been refrigerated on arrival, or stored correctly afterwards, are not eligible for a refund or replacement, as their condition cannot be verified.
How refunds are processed
Where a refund or replacement is agreed, refunds are made to the original payment method, normally within 5 working days of us receiving and reviewing your claim.
How to start a claim
Email info@axynpeptides.co.uk with your order number and details of the problem, and our team will guide you through the next steps.